Submitting A Maintenance Request

It has been brought to our attention that there is some level of confusion on the proper way to submit a maintenance request. We wanted to take the time to update you and share the overall process. We ask that you send a request in writing to This email is attended Monday through Friday 8:00 AM - 4:30 PM. If the email is not an emergency, please note the request will likely be attended to within 24-48 hours of receipt. The below information must be included to process the request.

  • Business Name
  • Contact Name
  • Phone Number
  • Address
  • Area of concern
  • Permission to access the unit

The emergency number is for EMERGENCIES ONLY after hours at 614-402-1849, please leave the following information on the voice mail: Business Name, Contact Name, Phone Number, Address and area of concern.

While we appreciate our property managers, they are not typically sitting at their desks. They are out facilitating property items. It is possible when sending them a personal email or calling them, you can get held up in their email. We do not want that to happen to you. We want to assure that you are directed in the proper manner immediately. By putting the maintenance request in writing, this also allows the tracking of the request to take place.

We appreciate your partnership and hope that this helps everyone.